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Refunds for disclosures

We prioritise checks for coronavirus (COVID-19) response workers. You will not have to pay for their disclosures. This will remain in place until midnight on Friday 25 March 2022.

Disclosure Scotland will only give you a refund if:

  • they cannot process the disclosure check after you've given them all the information they need
  • they send you an incorrect certificate and you do not want a corrected one
  • you make a credit/debit card payment online through Disclosure Scotland's payment portal when filling in a paper application, but do not send the paper application within 21 days of paying
  • you applied after the 23 March 2020 and paid Disclosure Scotland directly for a disclosure about a coronavirus response worker
  • you paid for an online PVG application by card but the application expired

You cannot get a refund if:

  • you do not need a disclosure anymore
  • you were not offered the post that you needed the disclosure for
  • it takes longer than you expected to get your disclosure
  • you want to leave the PVG scheme
  • you're not allowed to become a member of the PVG scheme
  • Disclosure Scotland refuses a registration or counter signatory nomination


You can contact Disclosure Scotland to ask for and find out more about refunds.

By email

By phone

0300 020 0040
Monday to Thursday 9am to 4pm
Friday 9am to 3:30pm
Find out about call charges

By post

Disclosure Scotland
PO Box 250
G51 1YU

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