Refunds for disclosures

Disclosure Scotland will only give you a refund if:

• they cannot process the disclosure check after you've given them all the information they need
• they send you an incorrect certificate and you do not want a corrected one
• you make a credit/debit card payment online through Disclosure Scotland's payment portal when filling in a paper application, but do not send the paper application within 21 days of paying
• you applied between 24 March 2020 and 23 June 2022 and paid Disclosure Scotland directly for a coronavirus response worker disclosure
• you paid for an online PVG application by card but the application expired

You cannot get a refund if:

• you do not need a disclosure anymore
• you were not offered the post that you needed the disclosure for
• it takes longer than you expected to get your disclosure
• you want to leave the PVG scheme
• you're not allowed to become a member of the PVG scheme
• Disclosure Scotland refuses a registration or countersignatory nomination

Contact

You can contact Disclosure Scotland to ask for and find out more about refunds.

By email

DSFinanceOps@disclosurescotland.gov.scot

By phone

0300 020 0040
Monday to Thursday 9am to 4pm
Friday 9am to 3:30pm
Find out about call charges

By post

Disclosure Scotland
PO Box 250
Glasgow
G51 1YU