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Accessibility statement - mygov.scot web application

Last updated
19 Aug 2026

This accessibility statement applies to the version of the mygov.scot app that you can sign in to on a web browser at service.mygov.scot. 

This app is run by the Scottish Government. It is designed to be used by as many people as possible. You should be able to: 

  • use your web browser to change colours, contrast levels and fonts 
  • zoom in up to 300% without loss of information 
  • navigate most of the app using just a keyboard 
  • navigate most of the app using speech recognition software 
  • listen to most of the app using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  • access the app using a mobile or tablet. 

AbilityNet has advice on making your device easier to use if you have a disability. 

Feedback and contact information 

We’re always looking to improve the accessibility of this app. 

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact app@gov.scot with details of the problem you have encountered. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this app’s accessibility 

The Scottish Government is committed to making its app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This app is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. 

Preparation of this accessibility statement 

This statement was prepared on 18 August 2026. It was last reviewed on 18 August 2026. 

The app was last tested on 6 May 2026 by the Digital Accessibility Team in the Scottish Government. 

The Digital Accessibility Team carried out a manual review of the app’s compliance against the WCAG 2.2 AA standard using assistive technology in accordance with the most used (JAWs, NVDA and ZoomText).

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