If you need help with a review form

Get help from Social Security Scotland

Social Security Scotland is available to help you before and during your review.

Their opening times are Monday to Friday, 8am to 5pm. They will be able to help you quicker if you know your National Insurance number.

You can contact Social Security Scotland free:

by phone on 0800 182 2222
by webchat
by Text Relay Service on 18001 +0300 244 4000
through the Contact Scotland service if you’re a British Sign Language user

You can also phone Social Security Scotland or use webchat if you’d like to arrange to see someone in person or by video call, or to arrange an interpreter.

If you need to contact Social Security Scotland from outside the UK call +44 (0)138 293 1000. This call is not free but you can ask them to call you back. Check with your phone provider for details of charges.

Get support from an independent advocate

If you need extra support with disability benefits, contact Advocacy.Scot. They’re independent from Social Security Scotland.

An advocate will listen to you and try to understand your point of view and what you want to happen. They can help you apply for benefits and make decisions. You’ll still make any final decisions.

To contact Advocacy.Scot:

call them free on 0808 196 8901
visit their website at advocacy.scot
Email: support@advocacy.scot

You can also ask Social Security Scotland to refer you to Advocacy.Scot.

Other help available

Contact Citizens Advice Scotland for independent support and advice. You can either:

call them free on 0808 028 1456
go to cas.org.uk

Other organisations and services in your area might also be able to help you with your review. Contact your local council to find out more.

Benefits advice

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Information

Get help from Social Security Scotland

Get support from an independent advocate

Other help available