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Social Security Scotland research needs 16 to 24 year olds

Social Security Scotland wants to improve its service for young people. To do so, researchers want to talk to people aged 16 to 24 years.

Research aims 

They want to find out:  

  • if you've heard about Social Security Scotland’s benefits 
  • what you think about these benefits 
  • what you think about our website 

This will help them find out what they're doing well and where they can do better. 

What’s involved 

Researchers might invite you to take part in either a focus group or an interview.  

Focus groups:  

  • will be in person  
  • last about 1 hour 
  • other participants will also be there  
  • researchers lead them 

Interviews:  

  • can be either in person or online video calls 
  • last about 30 minutes 
  • you’ll be the only participant 
  • researchers lead them 

Register online  

You can take part in this research if you’re either:   

  • aged 16 to 24 years and have used Social Security Scotland  
  • a charity or non-profit organisation that works with this age group   

To take part in the research, fill in the registration form.

Register online 

Other ways to register  

You can also call the research helpline free on 0800 029 4974, Monday to Friday, 9am to 3pm.  

On the call you can either:  

  • complete the registration form with the adviser 
  • request a paper version of the form 
  • ask for a language interpreter  

If you’re a British Sign Language (BSL) user, go to contactscotland-bsl.org  

If you use a text phone, use the prefix 18001 when you call us.  

Your adviser can help you more quickly if you tell them this reference: 16 to 24.  

What happens next 

After you register, researchers might contact you to invite you to a focus group or interview. We may not be able to invite everyone because we have limited space. 

We’ll contact you to organise a time and location that suits you. We’ll also give you more information about what to expect on the day.  

Stop taking part 

You can stop taking part in the research at any time. To do so, call the research helpline free on 0800 029 4974, Monday to Friday, 9am to 3pm.  

You do not need to explain why.  

Confidential answers  

 Your answers are confidential. This means no one will be able to work out who you are from any survey results we publish.   

 Only people working in the research team will see your name and contact details. No one involved in making benefit decisions will have access to your answers or know if you have taken part.   

 Taking part will not affect any of your applications or benefits.  

Your data 

Any personal information you give will be held according to the General Data Protection Regulation (GDPR). You can find out more about this in our privacy notice.

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