The timetable for the planned, phased reopening of sectors includes the reopening of many settings from 26 April 2021.
As there's a higher risk of transmitting COVID-19 in places where customers or visitors spend a long time in one place, the Scottish Government has updated guidance ahead of the 26 April reopening to request that a wide range of businesses and services in Scotland collect the names and contact details of their customers and visitors. This will help assist the Test and Protect contact tracing service.
Check In Scotland is a way to collect the contact details of people who visit a wide range of businesses and venues in Scotland. It's designed to work with NHS Scotland's Test and Protect.
Businesses and services that can use Check In Scotland include:
- pubs, bars, restaurants and cafes
- tourism and leisure businesses, such as theme parks, museums and cinemas
- close contact services, including hairdressers, barbers, beauticians, tattooists, sports and massage therapists
- services run by local councils, such as libraries, leisure centres and registration offices
- cremation authorities, burial authorities, places of worship or funeral director service rooms offering funeral services
- places of worship
If you own or manage a pub, bar, restaurant or cafe, you must collect and record the details of customers, staff and anyone else who visits your venue.
This includes pubs, bars, restaurants or cafes that may be part of another business, such as a hotel, visitor attraction or club. We'd also ask owners or managers of other businesses and services to collect and record the details of visitors.
One way of making sure you collect people's details is by displaying a Check In Scotland QR code poster at your venue, and asking anyone who visits to scan this QR code when they arrive.
If you already have a way of taking the details of people who visit your business, venue or holiday home, such as your own QR code method or another type of booking system, you can carry on using this method instead of switching to a Check In Scotland QR code poster. But, as Check In Scotland is designed to work with Scotland's Test and Protect system, we would encourage you to look at switching, if you can.
It's free to create your Check In Scotland QR code poster and you can display it on posters at your venue from 18 December. It should only take around 5 minutes to fill in your details and create your QR code poster.
If you own or manage a pub, bar, restaurant or cafe in Scotland, it's the law that you must collect and record the contact details of people who visit your venue. You should collect the details of each person even if they are from the same household.
You must keep a person's details for 21 days from the date the person visited. After 21 days, you must destroy or delete their details.
To help protect your visitors, we'd also ask for a range of other businesses and venues to collect and record the contact details of people who visit. This includes leisure and tourism businesses, close contact services like hairdressers and tattooists, places run by local councils, such as leisure centres, and places of worship.
Where to display your Check In Scotland QR code poster
You should display your Check In Scotland QR code poster around your business or venue and request any visitors scan the QR code as soon as they arrive. This includes customers, staff and anyone else who visits your venue.
All visitors in a group, even if they are from the same household, need to scan the Check In Scotland QR code and fill in their details.
If someone who visits your business or venue cannot use a QR code, or any other online way of logging their contact details, you must still collect their details using a pen and paper.
What visitors to your business or venue need to do
When a visitor first scans your venue's unique QR code, it will launch a Check In Scotland online form on their phone. Your visitor needs to enter their contact details, including their name and contact number, and click 'check in' to confirm they're at your venue. This will record the date and time they arrived.
When they leave, they should check out. If they still have the online form open on their phone, they just need to press 'check out'. If they don't have the online form open, they can check out by rescanning your venue's QR code.
If your visitor does not have a mobile phone, or cannot use the Check In Scotland service, you should take their details in another way, such as by pen and paper.
We've published help and guidance for your visitors too. In January 2021, we're launching a free Check In Scotland app. Visitors to venues will be able to download the app from Google Play and the Apple App Store. Both the Check In Scotland online form and the app have been carefully designed to give your visitors a choice in the way they submit contact details. As well as providing choice, the app service also allows for offline use if your visitor cannot connect to the internet.
If you own or manage more than one business or venue
If you own or manage more than one business or venue, and they're in different places, you'll need to create a separate QR code for each venue. This is because each Check In Scotland QR code is attached to a single address. Anyone who scans this unique code will only be able to check in to the single place to which it's assigned, even if the poster is displayed at another venue.
If someone tests positive after visiting your venue
If NHS Scotland's Test and Protect service can see someone has tested positive for COVID-19 who has visited your venue, Test and Protect may choose to pull the contact details of people who visited your venue on the same date as the person who tested positive.
You will get an email telling you that the Test and Protect service is pulling the contact details for visitors to your venue and the date the person who tested positive visited.
You can respond directly to this email to let Test and Protect know you have received the email.
Test and Protect may also contact you to ask for more details about your venue, such as its layout. This may help them work out whether someone is a close contact of the person who tested positive for COVID-19.
If you have taken the contact details of some visitors using a pen and paper, Test and Protect may request these. Test and Protect are only likely to request contact details from the day the person confirmed as having COVID-19 visited.
You do not need to do anything to inform people who have visited your venue yourself, or do anything else at your venue other than to carry on following the standard COVID-19 rules for hospitality venues.
What to do after you've got your QR code
Once you've entered your details and created your QR code, you'll need to:
- place one poster so that its top is no higher than 130cm off the ground - this will be easier to access for wheelchair users
- put your posters on a flat surface
- put a Check In Scotland QR code poster on the left side of your front window or entrance, if you can
- make sure visitors can see your posters and that they cannot easily be removed
- try and put posters in easy to reach places, where people can scan a QR code without causing a blockage
- display as many posters as you need to - you can also display your QR code on a screen, such as a TV or tablet
- place a Check In Scotland QR code poster on sliding or revolving doors, or in areas with high glare
- change the poster to add in your venue's logo or anything else
- place the poster in a narrow, high or hard to see place
- wrap the poster around a pole, as it will be harder for visitors to scan its QR code
- place posters on glossy surfaces, such as laminate or high gloss paper
- laminate your QR code poster - laminating can cause glare and cause issues when your visitors try to scan your QR code
Printing your poster and QR code, or saving it as a PDF
Once you’ve finished the Check In Scotland online form, you’ll see a page with two buttons. One of these buttons allows you to download the poster with your QR Code and another lets you download only the QR code.
If you click on the ‘download poster’ button, you’ll see a new page that includes your poster as an image.
If you’re using an internet browser such as Chrome, Firefox, Safari or Edge, you should see an option to print your document as a pdf in your web page. If you only want to print the QR code, press the “download QR Code” button and follow the same process as for the poster.
If you do not see an option to print your pdf as a poster in your browser, press the ‘Ctrl’ and ‘P’ keys together and you’ll be given the option to print. If you’re using the Edge or Firefox browser, you can select “print to pdf”. If you’re using the Chrome browser, you should select “save as pdf”. Either of these commands will save your poster to your computer, allowing you to print your pdf file on a printer.
You may experience some issues with printing the Check In Scotland poster if you are using some older versions of the Internet Explorer browser. We recommend upgrading to a more modern browser if you can.
If you need Check In Scotland guidance in PDF format
Support and feedback
If you want to ask for support or to give feedback about the Check In Scotland service you can email: QRsupport@gov.scot.
Before you start
- your email address - this can be your personal or business email address
- your phone number - this can be your personal or business phone number
- the address of your venue
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