Information

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If your landlord wants access to the property

Landlords should only request access for urgent issues. For example, essential works to make a property safe and habitable in the event of suspected gas leaks or dangerous electrical faults. Landlords should postpone all routine checks, except gas safety checks.

If your landlord has to have access, you both should follow the latest distancing guidance. You should tell them if you have coronavirus symptoms or are self-isolating.

Landlords can still request access with the correct amount of notice.

Viewings

Initial viewings should be done virtually and your landlord and their property agent should be able to arrange this.

Physical viewings should only take place if it is necessary. These must be arranged by appointment only. No viewings should take place if you, or any of the other tenants, are showing symptoms, self-isolating or shielding.

If people are being shown around or working in your current home, while you are still living there, you should open all internal doors and ensure surfaces, such as door handles, are cleaned before and after each viewing with standard household cleaning products.

You should also continue to maintain and promote good ventilation. See the ventilation guidance. 

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