You appear to be using an unsupported browser, and it may not be able to display this site properly. You may wish to upgrade your browser.

Privacy statement for Self-Isolation Support Grant PCR test booking

The Self-Isolation Support Grant (SISG) is for people that have to self-isolate with Covid symptoms and are either:

  • earning less than the real living wage
  • on a low income benefit

A PCR test must confirm your symptoms are Covid.

If the Self-Isolation Support Grant checker tells you to book a PCR, you can apply for a PCR test through the Scottish Government booking form.

Your local council makes the decision to award the grant. They need to know if you have a positive PCR test result.

Scottish Government uses the booking form to collect your information using software from G-Cloud 12 ( do not have access to your data.

Anyone that cannot access or use the form can call the National Contact Centre (NCC) helpline on 0800 030 8012 or 119. The NCC is a part of NHS National Services Scotland (NHS NSS).

What information we collect

We collect your:

  • full name
  • date of birth
  • address and post code
  • mobile phone number
  • email address
  • gender (you can choose not to share this)
  • ethnicity (you can choose not to share this)
  • CHI number (you can choose not to share this)

Sharing your information

We share your information with NHS National Services Scotland (NHS NSS).

NHS NSS use your information to:

  • get a PCR test sent to you
  • send your result to you by text and email (after you return the test)
  • confirm your result with your local council

Lawful basis for us to use your information

We collect and share your personal data for this use on the ‘lawful basis’ that it is either:

  • necessary for us to carry out a task in the public interest 
  • in the exercise of official authority vested in the Scottish Government (the controller)

As described in Article 6(1)(e) and Article 9 of the UK General Data protection Regulation (UK GDPR).

How long we keep your information

We will keep your personal data for six months after you submit the form.

NHS NSS will keep your personal data for no longer than 30 days to process applications.

How we store this information

Your information is stored in secure Scottish Government servers in the UK. do not have permission to view, use, modify or sell your data.

NHS NSS will have access to this server to process PCR tests and confirm results with you and your local council.

Information you give us about other people

If you have to share anyone else's details on this form, make sure you tell them you have given their information to the Scottish Government.

We will only use this information to process your application. If they want any more information on how we will use their information, they can call the National Contact Centre (NCC) helpline on 0800 030 8012 or 119.

Your data protection rights

You have the right to:

We do not make any automated decisions with your data.

Not all rights apply all of the time. For example, where there’s a legal requirement for us to use your personal data, we would not be able to erase your data from our systems. All requests will be considered on a case-by-case basis.

If you have any questions you can contact the Scottish Government Data Protection Team at

How to complain

If you're unhappy with how we've used your data, raise your complaint with our

Data Protection Officer (DPO) first:



Data Protection Officer
Victoria Quay
Commercial Street

Information Commissioner's Office

If you're still unhappy with how we've used your data after speaking to the DPO, you can complain to the Information Commissioner's Office:


The Information Commissioner
Wycliffe House
Water Lane


0303 123 1113

Find out about call charges

The ICO is the supervisory authority responsible for data protection in the UK. Find out about how the ICO handles complaints

Back to top