Social Security Scotland

Social Security Scotland is an Executive Agency of the Scottish Government. It’s responsible for managing the benefits that are devolved to Scotland, to make sure the people who need them get them correctly and fairly.

Building a better benefits system for Scotland

Over the next 4 years, the UK Government will transfer powers for the delivery of a number of benefits to the Scottish Government.

These benefits will be for people on low incomes, disabled people, carers, young people entering the workplace and help for people to heat their homes

The Scottish Government has established Social Security Scotland to administer these benefits.

The Department for Work and Pensions (DWP) and local authorities will also continue to deliver some benefits in Scotland.

Social Security Scotland will put dignity, fairness and respect at the heart of everything we do.

Find out more about benefits and how to apply
Find out more about Social Security Scotland

We've changed our phone service

You can still call us between 8am and 6pm Monday to Friday, but you'll not be able to speak to someone straight away. Instead, you can leave a message and we'll call you back. When we do, it will show as an unknown number.

We’ll call you back in:

  • 3 working days if your message is about Best Start Grant, Best Start Foods or Young Carer Grant
  • 2 working days if your message is about any other benefit

If we do not reach you the first time we call back, we'll try again another 2 times before we stop.

If you haven't heard from us after 3 working days, please call again and leave another message.

If you are calling to apply for a benefit

If you are calling to apply for a benefit, you can leave a message to tell us your name, address and the benefit you want to apply for.

We’ll send you an application form in the post. You can return your application form to our freepost address.

Our services

Our organisation

David Wallace

Chief executive

The chief executive is responsible for the set-up of Social Security Scotland. He is accountable to the Scottish Government, Scottish Ministers and the Scottish Parliament for the activity of Social Security Scotland. He leads the Senior Leadership Team who support him in his responsibilities.



0800 182 2222
Monday to Friday: 8.00am to 6pm


Social Security Scotland
General Enquiries
PO Box 10301