What you can claim for
You can make one travel claim and one food claim a day per parent.
Due to coronavirus (COVID-19), eligible parents who do not own a car can now use taxis to visit their baby, even if public transport is available. Parents should speak to the Neonatal Unit where their baby is being treated to find out about how to get approval for a taxi journey in their local area. If your taxi journey is approved, you can claim back for one return journey a day, per parent. You'll need to provide receipts when you claim.
Each family can claim back up to two return car journeys a day, one for each parent.
On public transport each family can claim back up to two return journeys a day, one for each parent.
You can claim back car parking costs in full when you submit the receipts.
Some hospitals offer a permit for free parking – ask staff if this is available.
You should only use air travel when it's cheaper than other transport or when it's the only sensible way – for example, island to mainland travel. Flights must be approved by the hospital's local NHS Board before you travel.
You can claim for up to 2 return air journeys a week, one for each parent.
You can claim a flat rate of £8.50 for food and non-alcoholic drinks per parent, per day.
Or, the hospital can give both parents up to 3 meals a day for free.
Your hospital might not offer both of these options, but it will offer at least one. Find out what's available at your hospital by speaking to staff. You do no need to collect receipts for meals.
Your hospital should be able to give you accommodation if needed. If hospital accommodation is not possible, you will get a contribution to reasonable overnight accommodation costs, for one room only, per night. The room must be booked by your hospital.
Twins and multiple birth
If you have twins or multiple babies in neonatal care and they are in the same hospital, you can only claim once a day under the same rules as a single baby.
The claim form must have each of your babies' details.
If you have twins or multiple babies in different hospitals you can claim expenses once a day for each baby. To do this you must complete a seperate form for each baby.
If your baby dies prior to discharge, you will still be able to claim for expenses incurred during the time you spent with your baby. You will not be able to claim for any expenses incurred after your baby has been moved to the mortuary, funeral directors or to the family home.
What you can not claim for
You can not make a claim from the Neonatal Expenses Fund for the costs of:
- loss of earnings
- parking fines
- care hire
- visitors' expenses
- expenses for other outpatient appointments
- alcoholic drinks
- expenses from before 1st April 2018