Video guidance – Blue Badge exemption for Low Emission Zones

Add exemption details

1. From the ‘My account’ screen, select ‘Application’.
2. Under ‘Type’ select ‘Long Term exemption’ from the drop-down menu.
3. Under ‘Applicant details’ select your current Blue Badge from the drop-down menu.
4. Under ‘Vehicle details’ enter the registration plate of the vehicle you are applying the exemption to.
5. Under ‘Declarations’, confirm if you are the Blue Badge holder or applying on their behalf. If you are applying on their behalf, complete the questions which appear after selecting this option.
6. Select ‘Next’.
7. Ensure the details are correct then select ‘Proceed’.

Uploading supporting documents (Blue Badge images)

1. Select ‘Upload supporting documents’.
2. Select ‘Add document’.
3. From the pop-up, select ‘Blue Badge (Front)’ then ‘Browse…’.
4. Select the Blue Badge image from your files then select ‘Add’.
5. Repeat steps 2 to 4 for ‘Blue Badge (Rear)’ then select ‘Upload documents’.
6. When the ‘Application confirmation’ page shows again your exemption is active. Select ‘Finish’ to return to the ‘My account’ page.

Opening your saved application

1. On the ‘My account’ screen, select ‘My Applications’.

2. Find the application you are completing and select the 3 dots (…) next to it.

Uploading supporting documents (Blue Badge images)

1. Select ‘Upload supporting documents’.
2. Select ‘Add document’.
3. From the pop-up, select ‘Blue Badge (Front)’ then ‘Browse…’.
4. Select the Blue Badge image from your files then select ‘Add’.
5. Repeat steps 2 to 4 for ‘Blue Badge (Rear)’ then select ‘Upload documents’.
6. When the ‘Application confirmation’ page shows again your exemption is active. Select ‘Finish’ to return to the ‘My account’ page.

1. On the ’My account’ screen, select ‘My exemptions’.
2. Find the exemption you are changing and select the ’Vehicle’ (green car) button next to it.
3. Select the ’Amend’ (pencil) button next to the vehicle registration.
4. In the pop-up, update the vehicle registration number to your new vehicle.
5. Select ’Save’. Your exempt vehicle will be changed.

Find your account details

1. On the ‘My account’ screen, select ‘My details’.
2. Find the details you want change and click the ‘Change…’ button.

Changing your Blue Badge details

To change your Blue Badge details, add the details from your new Blue Badge.

1. Select ‘+Add’.
2. Enter your new Blue Badge number and expiry date.
3. The Blue Badge number should be 16 characters long. Do not include any spaces.
4. You can select the expiry date by using the calender, or by entering it in the DD/MM/YYYY format.
5. Select ‘Save’.

You do not need to delete your old Blue Badge details. Your new details will replace these.