Guide

Loss of electricity, water or gas

Last updated: 7 December 2016

Help for the elderly and people with disabilities or long term illnesses

Utility companies work with local councils to make sure vulnerable people get support during disruptions.

You should tell your supplier if you have:

  • a disability
  • a long term illness
  • a visual impairment
  • hearing difficulties
  • any other specific requirements

Medical or mobility equipment

Tell your supplier if you depend on a continuous power supply. For example, for stair lifts or hoists.

Elderly relatives or neighbours

Check on elderly relatives or neighbours who might need help during a power cut.

For more advice contact your gas, electricity, water and communications suppliers.

Loss of electricity, water or gas
Help for the elderly and people with disabilities or long term illnesses