Help for the elderly and people with disabilities or long term illnesses
Utility companies work with local councils to make sure vulnerable people get support during disruptions.
You should tell your supplier if you have:
- a disability
- a long term illness
- a visual impairment
- hearing difficulties
- any other specific requirements
Medical or mobility equipment
Tell your supplier if you depend on a continuous power supply. For example, for stair lifts or hoists.
Elderly relatives or neighbours
Check on elderly relatives or neighbours who might need help during a power cut.
For more advice contact your gas, electricity, water and communications suppliers.