Letting agent registration
Last updated: 7 November 2017

Before you register

Before you apply for registration you should make sure that:

As part of the application you'll be asked to give proof that your business has met key parts of the code and has met the qualification and training requirements.

The Letting Agent Code of Practice

The Code of Practice sets out the standards all those doing letting agency work must meet. It came into force on the 31 January 2018.

You can read and download the Letting Agent Code of Practice here.

The Code says lettings businesses must have written procedures in place for things like:

  • collecting and handling rent on a landlord's behalf
  • managing repairs and maintenance
  • managing the ending of the tenancy
  • handling client money
  • handling complaints

If you need help creating these written procedures for your business, the Scottish Associaion of Landlords website has 9 model procedures available for free.

What you need to do

You must make sure you meet the obligations in the Code. If you don't, tenants and landlord can apply to the First-tier Tribunal for Scotland (Housing and Property Chamber) to resolve a dispute.

The 'fit and proper person' test

Scottish Ministers will have to decide whether anyone applying for registration is a 'fit and proper person' to carry out letting agency work.

If you're applying as a sole trader, Scottish Ministers will assess you to decide whether you are a 'fit and proper person'.

If you're applying on behalf of a company, partnership or other type of organisation Scottish Ministers will probably need to do a 'fit and proper person' test on a number of people in the company as well as the company itself.

These people are:

  • the person who holds the most senior position in the organisation's management structure
  • anyone who owns 25% or more of the business
  • any other person or business who is (or will be) directly involved in the control or governance of the business's letting agency work

The information you need to give

When you apply for registration you will be asked to give information about yourself and your business. Examples of the types of information you may need to give includes:

  • your contact details
  • what type of organisation you are
  • information about those people in charge of your business
  • whether you belong to an industry or professional body
  • if you have been convicted of certain offences

This information will help Scottish Ministers to decide if you can join the register and carry out letting agency work.