If something's wrong with your disclosure certificate
Disclosure Scotland deal with 2 main types of issue with disclosure certificates:
- errors like typos or getting your name wrong
- a problem with your police information, such as your criminal record history
Basic errors
If there's an error on your certificate, such as your name is wrong or there's a typo, you can contact Disclosure Scotland's application processing department by:
phone: 0300 020 0040
email: info@disclosurescotland.gsi.gov.uk
Problems with your police information
If you think the police information on your disclosure certificate is wrong, you should contact Disclosure Scotland to raise a dispute. The types of dispute Disclosure Scotland deal with are:
- your criminal record information is wrong
- it relates to someone else
- the 'other relevant information' box on your certificate isn't right
How to raise a dispute
phone: 0300 020 0033
email: customerliaison@disclosurescotland.gsi.gov.uk
or write to:
Customer Exceptions Team Leader
Disclosure Scotland
PO Box 250
Glasgow
G51 1YU
For a standard, enhanced or PVG Scheme disclosure you should notify the person who counter-signed your application about the error.
After your dispute is raised
Disclosure Scotland aim to resolve all disputes within 21 working days. An exact amount of time can't be given. It depends on how complex the problem is.
In some cases it may be necessary to provide evidence to confirm your identity. If so, Disclosure Scotland will contact you to arrange this.
If you're not happy with the dispute outcome
You can refer a dispute about a mistake, or an identity problem, to the Information Commissioner's Office
If your dispute is about what's in the 'other relevant information' box
You can write direct to the police force who gave Disclosure Scotland this information. You should direct your problem to the police force's 'Disclosure Manager'.
If you're not happy with the response from a police force's Disclosure Manager, you can refer your dispute to the Police Investigations & Review Commissioner (PIRC)
For English or Welsh police forces, you should contact the Independent Police Complaints Commission (IPCC).
Using a solicitor
If you want to find out more about taking a dispute to court, you should contact a solicitor for legal advice.
You can also use a solicitor to write to Disclosure Scotland about a dispute.