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If something's wrong with your disclosure certificate

Last updated
6 November 2020

Disclosure Scotland deal with 2 main types of issue with disclosure certificates:

  • errors like typos or getting your name wrong
  • a problem with your police information, such as your criminal record history

Basic errors

If there's an error on your certificate, such as your name is wrong or there's a typo, you can contact Disclosure Scotland's application processing department by:

email: response@disclosurescotland.gov.scot

Problems with your police information

If you think the police information on your disclosure certificate is wrong, you should contact Disclosure Scotland to raise a dispute. The types of dispute Disclosure Scotland deal with are:

  • your criminal record information is wrong
  • it relates to someone else
  • the 'other relevant information' box on your certificate isn't right

How to raise a dispute

Email: customerliaison@disclosurescotland.gov.scot

Phone: 0300 020 0040
Monday to Friday 9am to 1pm
Find out about call charges

Write to:
Customer Exceptions Team Leader
Disclosure Scotland
PO Box 250
Glasgow
G51 1YU

For a standard, enhanced or PVG Scheme disclosure you should notify the person who counter-signed your application about the error.

After your dispute is raised

Disclosure Scotland aim to resolve all disputes within 21 working days. An exact amount of time can't be given. It depends on how complex the problem is.

In some cases it may be necessary to provide evidence to confirm your identity. If so, Disclosure Scotland will contact you to arrange this.

If you're not happy with the dispute outcome

You can refer a dispute about a mistake, or an identity problem, to the Information Commissioner's Office

If your dispute is about what's in the 'other relevant information' box

You can write direct to the police force who gave Disclosure Scotland this information. You should direct your problem to the police force's 'Disclosure Manager'.

If you're not happy with the response from a police force's Disclosure Manager, you can refer your dispute to the Police Investigations & Review Commissioner (PIRC)

For English or Welsh police forces, you should contact the Independent Police Complaints Commission (IPCC).

Using a solicitor

If you want to find out more about taking a dispute to court, you should contact a solicitor for legal advice.

You can also use a solicitor to write to Disclosure Scotland about a dispute.

Find out more about using a solicitor.

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