Contact Social Security Scotland

Last updated: 8 April 2020

If you need to contact Social Security Scotland, you can by phone or by post.

By phone

Freephone: 0800 182 2222 (8am to 6pm, Monday to Friday) - if you're a British Sign Language user, you can use the contactSCOTLAND app to contact Social Security Scotland by video relay.

Our phone lines will be closed on Good Friday (10 April) and Easter Monday (13 April). Please phone us back on or after Tuesday 14 April to leave a message.

We've changed our phone service

You can still call us between 8am and 6pm Monday to Friday, but you'll not be able to speak to someone straight away. Instead, you can leave a message and we'll call you back.

If we do not reach you the first time we call back, we'll try again another 2 times before we stop.

If you haven't heard from us after 2 working days, please call again and leave another message.

Stay safe on the phone

We'll never phone you to take a payment. If you're not sure it is us calling, end the call and contact us on 0800 182 2222. We'll tell you if the call was from us.

By post

Social Security Scotland
General Enquiries
PO Box 10301

If you want to apply for Best Start Grant or Best Start Foods

Apply for Best Start Grant or Best Start Foods.

If you want to apply for the Funeral Support Payment

Apply for the Funeral Support Payment.

If you want to apply for Young Carer Grant

Apply for Young Carer Grant.

If you want to give feedback

You can give feedback to tell Social Security Scotland that they:

  • do something well
  • need to improve something

If something goes wrong, or you're unhappy with their service, they'll work with you to fix it.


Complain about Social Security Scotland