Information

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Survey about the decision on your application

If we've asked you to complete this survey, you can do this online. Use the link below and enter the password.

You can find the password to access the survey on the letter asking you to take part.  

If the top left hand corner of your letter says 'survey 1'

Complete survey 1

If the top left hand corner of your letter says 'survey 2'

Complete survey 2 
Phone

You can also complete the survey by calling the research helpline free on 0800 029 4974 (9am to 3pm, Monday to Friday).

Text phone

You can call using the 18001 prefix.

British Sign Language

You can use the contactSCOTLAND app to contact Social Security Scotland by video relay.

Another language

You can ask for phone line language interpretation by calling 0800 029 4974.

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